Luxury British Homeware, Soft Furnishings and Pet Accessories

Returns Policy

At Chilcott we aim to produce products of high quality, durability and design. Should you have a problem with any of our products please feel free to Contact Us.

If you change your mind (order cancellation):

Once you have received your products from Chilcott, you have seven calendar days to change your mind. We want to make sure you are completely happy with our products. Should you be unhappy in any way with the product, you have the right to cancel your order and request a refund. You must do this either by email, or in writing (see Contact Us). Once your cancellation request has been received, your refund will be processed. Refunds are typically processed within a couple of days. At the latest your refund will be processed within 28 days of receiving your order cancellation request. The refund will be a full refund including the cost of shipping.

Returning products after order cancellation:

You have the option of returning the goods to us, at your cost, or arranging a time for us to pick up the goods. If you choose for us to pick up the goods, any costs we incur in doing so will be deducted from the amount of the refund. It is your responsibility to keep the goods in saleable condition.

What to do if you receive a defective or faulty product:

This should never happen, but if you do receive a product from us that is faulty or defective, you have the option of either a replacement at no extra cost, or a no questions asked refund including the cost of shipping. Let us know which you prefer (see Contact Us). Either way we will send you a prepaid mailer in which to return the faulty product to us.

What to do if a product becomes defective or faulty after use:

Again this should never happen, but if you do find your product becomes defective sooner than should be reasonably expected, let us know (see Contact Us). We will provide a replacement at no charge. Along with the replacement we will send you a prepaid mailer in which to return the faulty product to us.

 

Updating…
  • No products in the basket.