Terms and Conditions
The terms and conditions apply to the use of the chilcottuk.com website. By placing an order with us, you are agreeing to accept these terms and conditions.
Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access our website.
If you have any queries relating to our terms and conditions, please contact the Chilcott Service team before placing an order.
Chilcottuk.com is part of Chilcott, Company Registration No. 08880947. The Registered office is Penyrheol Farm, Cwmdu, Nr Crickhowell, Powys NP8 1RS. The following terms and conditions will apply between you and Chilcott, when you purchase an item from chilcottuk.com. The terms do not affect your statutory rights.
Your contract for purchases made through chilcottuk.com is with Chilcott and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
You warrant that all details you provide to chilcottuk.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a long-distance means of communication.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Chilcott tracks the electronic ‘fingerprints’ of every order placed on chilcottuk.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.
Chilcott reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
1. You fail to make payment to us when due.
2. You breach any of our terms and conditions.
3. When requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
4. We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on chilcottuk.com.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
When placing an order, you warrant that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Availability information for products is listed on each individual product description. If chilcottuk.com has insufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.
All prices listed on chilcottuk.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.
No contract for the sale of any product will exist between you and chilcottuk.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.
Discount vouchers cannot be used on sale products.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
chilcottuk.com accepts most major credit/debit cards.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Cancelling an order
If you haven’t submitted an order, you may clear the items in your shopping basket at any time prior by clicking the ‘Remove’ button next to the product ordered in you shopping basket.
If you have submitted your order and received your confirmation email from chilcottuk.com, you can still cancel your order within 2 hours of the order being placed. Please email your cancellation marked ‘URGENT CANCELLATION’ to the firstname.lastname@example.org. Please ensure you list your name, address, product ordered and order code on the email.
If you wish to cancel your order after 24 hours of the order being placed, you will need to wait until you receive the product and then follow our Returns Policy. We operate a No Quibbles Returns policy.
Once we’ve received notification from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to chilcottuk.com, unless the return is as a result of an error on our side.
You are entitled to cancel this contract if you so wish, provided that you exercise your right within seven working days after the day on which you receive the products.
If you wish to cancel your order, please follow the procedure set out in our Returns Policy.
You may return most items sold by chilcottuk.com within 28 days from the date of despatch for a full refund. For more information, please refer to our Returns Policy.
chilcottuk.com will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 28 days of the date of despatch. For more information, please refer to our Returns Policy.
chilcottuk.com will not pass on your personal details to a third party.
We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on chilcottuk.com is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods plus return the goods to us, if we request you to. This does not affect your statutory rights.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.
The products sold on chilcottuk.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from chilcottuk.com.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.
All rights, including copyright, in the content of the chilcottuk.com web pages are owned or controlled by Chilcott. In accessing chilcottuk.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the chilcottuk.com web pages for any other purpose whatsoever without the prior written permission of Chilcott.
Third Party Information
We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Chilcott products are those stated on the Chilcott material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Chilcott and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Health and Safety Guidelines for people
Our products are carefully designed using natural materials. To ensure that you continue to enjoy them for many years we recommend that you have them dry cleaned.
Please be aware that our hot water bottles are manufactured in Germany by Fashy and meet British Standard BS 1970 . 2012. When filling the bottles do not use boiling water and only fill carefully to a maximum of two thirds capacity. The capacity of the small bottles is 0.5 and the capacity of the large ones is 0.8. They are not suitable for young children and babies nor for the very infirm due to the risk of scalding if left in one place on the skin too long. The lavender that we use in our lavender bags is nether for eating nor culinary purposes.
Finally, please be careful with our beautiful buttons and ribbons – these are not toys and could pose a risk to children if swallowed.
Health and Safety Guidelines for pets
Please adhere to the following guidelines:
Always use our dog grooming products in accordance with the guidelines on the bottle.
Our dog grooming products are not for use on humans.
Do not leave your dog unattended whilst wearing a dog coat.
Dog coats are not designed to be worn all the time.
We recommend that you monitor the temperature of your dog whilst wearing a dog coat.
Our dog beds contain a sachet of dried lavender which is not a foodstuff and should not be consumed by the dog.